Connect with Our Expert Support Team

Receive personalized assistance from Netherlands' most knowledgeable social casino gaming professionals

24/7 Email Support Live Chat Available Netherlands-Based Team

Multiple Ways to Reach Our Team

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Premium Email Support

Comprehensive assistance for detailed questions, technical issues, and complex inquiries requiring thorough responses.

Email: support@auroraloculus.com

Response Time: Within 12-24 hours

Best For: Technical issues, account questions, detailed feedback

Send Email Now
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Live Chat Assistant

Instant real-time support for quick questions, immediate assistance, and urgent gaming-related inquiries during business hours.

Availability: Monday-Friday 9:00-18:00 CET

Response Time: Immediate during hours

Best For: Quick questions, immediate help, platform navigation

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Direct Phone Support

Personal phone assistance for urgent matters, complex technical issues, and situations requiring immediate human interaction.

Phone: +31 20 890 1234

Hours: Monday-Friday 10:00-17:00 CET

Best For: Urgent issues, complex problems, personal assistance

Call Support Now

Send Detailed Message to Our Team

Provide comprehensive information about your inquiry for the most effective assistance



Minimum 50 characters for effective assistance

This information helps our technical team provide better support

Support Availability Schedule

Support Channel Availability Response Time
Email Support 24/7 Monitoring 12-24 hours
Live Chat Mon-Fri 9:00-18:00 CET Immediate
Phone Support Mon-Fri 10:00-17:00 CET Immediate
Contact Form 24/7 Submission 6-12 hours

Holiday Schedule: During Dutch national holidays, response times may be extended by 24-48 hours. Emergency technical issues receive priority regardless of schedule.

Optimize Your Support Experience

Before Contacting Support:
  • Check our comprehensive FAQ section for instant answers
  • Verify your internet connection and browser settings
  • Clear your browser cache and cookies if experiencing issues
  • Try accessing Aurora Loculus from a different device or browser
  • Note any error messages or unusual behavior patterns
For Fastest Resolution, Include:
  • Specific Details: Exact error messages, steps that led to the issue
  • Device Information: Operating system, browser version, device model
  • Account Details: Username (never passwords), last login time
  • Screenshots: Visual documentation of issues when applicable
  • Previous Actions: Solutions you've already attempted

Pro Tip: Our support team maintains detailed knowledge bases and can resolve most issues within one communication cycle when provided with comprehensive information.

Visit Our Amsterdam Headquarters

Office Information

Aurora Loculus Netherlands B.V.

Herengracht 123
1015 BG Amsterdam
Netherlands

Visitor Information:
  • Visitor Hours: Monday-Friday 10:00-16:00 CET
  • Appointment Required: Yes, please schedule in advance
  • Public Transport: Tram lines 1, 2, 5 - Spui stop (2 min walk)
  • Parking: Limited street parking available nearby
  • Building Access: Reception desk on ground floor
Open in Google Maps Schedule Visit

Office Location

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Aurora Loculus Office

Historic Amsterdam Canal District

Herengracht 123
1015 BG Amsterdam

Located in Amsterdam's prestigious canal ring, our office reflects our commitment to Netherlands' cultural heritage while maintaining modern gaming innovation standards.

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Additional Contact Options

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Business Partnerships

Explore collaboration opportunities, technology partnerships, and business development initiatives with Aurora Loculus.

partnerships@auroraloculus.com
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Media & Press

Press inquiries, media kit requests, interview opportunities, and official Aurora Loculus statements for journalists.

press@auroraloculus.com
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Product Feedback

Share suggestions for new features, game ideas, platform improvements, and user experience enhancement recommendations.

feedback@auroraloculus.com